Frequently Asked Questions
Find answers to common questions about our tours, bookings, and services
Cancellation & Refunds
What is your cancellation policy?
Free cancellation up to 14 days before the tour. Cancellations within 14 days incur a 50% fee. No-shows are non-refundable. Some special packages may have different policies.
How do I request a refund?
Refund requests can be made through your account or by contacting support. Approved refunds are processed within 5-7 business days to the original payment method.
What happens if the tour is cancelled by your company?
In the rare event we cancel a tour, you'll receive a full refund or the option to reschedule. We'll notify you as early as possible.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.